Track Your Order
Thank you for shopping with us! We know you can’t wait for your little one to start exploring our reusable magic writing books. Below is everything you need to know about tracking your order and what to expect along the way.
1. Order Confirmation
- Once you place your order, you’ll receive a confirmation email within a few minutes.
- This email includes your order number, item details, and estimated shipping time.
- Please double-check that your shipping address and contact information are correct to avoid any delays.
2. Processing Time
- Every order is carefully prepared and packed with safe, child-friendly materials.
- Normal processing time is 1–3 business days before shipment.
- During peak seasons or promotions, processing may take a little longer, but we’ll always keep you updated.
- You’ll receive another email once your order has been shipped.
3. Shipping & Tracking
- As soon as your order ships, you’ll get a tracking number and a link to track your package online.
- You can use that link anytime to check the current location and status of your shipment.
- Please allow 24–48 hours for the tracking information to start showing updates after dispatch.
- Shipping times usually range from 5–10 business days, depending on your location.
4. Tracking Status Updates
When you open your tracking link, you may see the following common statuses:
- Processing: Your order is being packed and labeled.
- Shipped: Your parcel has left our facility and is on its way.
- In Transit: It’s moving through courier checkpoints toward your local area.
- Out for Delivery: Your package is with the delivery driver and should arrive soon.
- Delivered: Your order has successfully reached your address.
- Delayed: Occasionally, weather or customs may cause short delays; don’t worry — we’ll assist if that happens.
5. Didn’t Receive Tracking Details?
- First, check your spam or promotions folder — sometimes our emails hide there.
- If you still can’t find your tracking info within 3 days of purchase, contact us right away.
- We’ll resend your tracking email or manually share the courier details.
6. Contact & Support
- Our friendly customer service team is always happy to help.
- For any tracking or delivery questions, email us at support@tracelab.com with your order number or full name.
- We’ll respond within 24 hours on business days.
- If there are any shipping issues, we’ll contact the courier directly and keep you informed.
7. Delivery Tips
- Please make sure someone is available to receive the package at the delivery address.
- If you miss a delivery attempt, the courier may try again or leave a note with pickup instructions.
- Inspect your package upon arrival — our products are made with care, but if you notice any damage or missing items, contact us immediately for a quick resolution.
8. Thank You for Choosing Us
Your trust means the world to us! By choosing our reusable handwriting books, you’re giving your child a screen-free, creative way to learn and have fun.
We’ll make sure your order reaches you safely, so your little writer can start learning with confidence.